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Before You Try Any Fixes: What the ShortMax App Actually Is

Understanding which company is behind ShortMax, a streaming app for vertical short dramas, makes trouble with your account easier to handle. The App Store seller is SHORTTV LIMITED, a company registered in Hong Kong, while Google Play lists the same legal entity under the developer dramasonline name SHORTMAX LIMITED. ShortMax went live in September 2023, according to the stores: Google Play gives September 3 and the App Store gives September 11 of that year. Given over 100 million installs reported for just the Android version, you are hardly alone if you have a question about billing. The listing, written by the company itself, claims more than 50,000 dramas in 19 languages, but this is the company’s own number and not an independent count. Its terms of service fall under Hong Kong law. Whether people search for “shortmax”, “short max” or “shortmax app”, all three searches lead to the same product covered here.

Unable to Log In to ShortMax?

Signing in through a different method than the one you first used is behind most shortmax login trouble. ShortMax’s terms say that you can log in using Facebook, Google or Apple, or with a phone number or email address bound to your ShortMax account. If you press a different button later, you might be taken to a separate and empty account, which is why a purchase can look like it has vanished. Whether the app offers a guest mode is still unconfirmed, so you shouldn’t depend on one to keep your coins or pass protected. To stay safe, pick one sign-in method and stick with it on every device. Before assuming your coins are gone, check for that simple mix-up with the steps below.

1. Begin with the sign-in button you chose when you first paid.
2. Go through the other methods one at a time and check for your purchases.
3. Enter the email address or phone number linked to the account when using email or phone login.
4. Reboot your phone after updating the app.
5. If nothing helps, write to support with your UID and receipt, as outlined below.

How ShortMax Subscriptions Work

In the US App Store, the main shortmax subscription is named Weekly Pass Pro. In September 2026 it appears at about $19.99 a week, with a lower tier at about $9.99 a week, while one-time purchases range from about $3.49 to $24.99. Monthly and annual plans could not be verified, because the US store shows only weekly passes. Pricing varies by country, platform and promotion, so take those figures as a reference point. Per the terms, a subscription is renewed automatically 24 hours before expiry, at its previous price. People get caught out by this timing, since cancelling on the final day might already be too late. Beyond the pass, episodes are unlocked with coins, and App Store reviewers complain that some cost up to 60 coins with little cost information up front. Do not assume every episode costs the same; look at the price on the unlock screen each time.

Billed After the Trial?

Being billed unexpectedly after what felt like a free period is a common complaint among apps in this category. Its “free trial” and “24 hours free” wording confused users, as ShortMax’s own replies on Google Play admit. Until you cancel it, a weekly pass started from an offer continues to renew, in reality. Deleting the app does not stop billing, a point both Apple and Google make in their help pages. The party that actually charged you decides where you cancel and where you ask for money back, so working that out is your first job. Gather the evidence before anything else: a clear timeline will make every later step faster.

1. Find an Apple or Google Play receipt in your inbox.
2. Cancel the pass and ask for a refund through that store if one turns up.
3. If there is none, capture the merchant name on your card statement.
4. Follow the steps below to cancel the renewal immediately.
5. Then, go through the matching route to ask for a refund.

Cancelling ShortMax on iPhone

If you subscribed via the App Store, Apple handles the billing, so the cancel control is located in your iPhone settings. Although ShortMax’s terms also mention an “About Subscription” option inside the app, Apple’s settings are the most reliable place to stop an App Store renewal. As Apple makes clear, deleting the app from your home screen cancels nothing. Plan to cancel at least a day before the renewal date, because the pass renews 24 hours before it expires. A capture of the confirmation screen gives you proof of the date, so grab one. Expect to spend under a minute on the whole process.

1. Tap your name at the top once you open Settings.
2. Select Subscriptions.
3. Find ShortMax in the list and select it.
4. Tap Cancel, then confirm.
5. You might have paid under a different Apple ID or on Android if ShortMax is missing.

How to Cancel a ShortMax Subscription on Android

Google’s Play Store, rather than ShortMax itself, handles a pass bought through Google Play on Android. Google’s help page is clear that deleting an app does not cancel its subscription. The “About Subscription” option inside the app listed in ShortMax’s terms is another route, but Google Play is where store-billed renewals are reliably switched off. Check that you are in the same Google account that paid, or the subscription might not show up in the list. If you paid anywhere other than Google Play, it will not show there, and support becomes your route. Once it shows as cancelled, take a screenshot and store it with your receipt.

1. Go to the Google Play Store.
2. Open your account menu and find Subscriptions.
3. Choose ShortMax.
4. Press Cancel, then follow the prompts.

Money Back: What the ShortMax Terms Say

On refunds, ShortMax’s terms take a strict line. Refunds, in the company’s words, are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Read literally, that leaves little room for a refund just because you forgot to cancel. Store purchases, though, are also covered by Apple’s and Google’s own refund processes, which run separately from the app’s terms. You can ask for a refund for an iPhone purchase using Apple’s Report a Problem page, and Apple usually responds within 24 to 48 hours. A direct refund from Google Play may be possible on Android within 48 hours of purchase, according to Google. Contacting ShortMax customer service is the next step after that window, because Google points you to the developer. A refund is never guaranteed, so describe what happened briefly and attach your receipt.

How to Reach ShortMax Customer Service

Email is the main way to reach ShortMax customer service. The service email to use is the one listed in ShortMax’s terms of service, which are published on the official ShortMax website. Be careful with addresses posted on question-and-answer sites, since at least one circulating address uses a misspelled domain and could not be verified. Your UID, the account ID that lets staff find you, is what the developer asks users to include in replies to Google Play reviews. The same replies suggest the subject line “Cancel Subscription – Urgent” for cancellation issues. If a store handled the charge and replies are slow, you can use the Apple or Google refund route at the same time. A complete first message saves time, so add the items below.

1. Your UID along with the sign-in method you use.
2. The date, amount and store of the charge, with a receipt screenshot.
3. Whether you have already cancelled, with a screenshot of that screen.
4. One clear request: cancel, refund, restore coins or fix a login.

Which Place Handles Each ShortMax Task

A lot of the annoyance starts when people try to fix a problem in the wrong place. The stores handle the money for store purchases, while the app handles your account, coins and viewing. Support by email covers whatever the app and the stores cannot settle on their own. Before you start tapping through menus, use the table below as a quick map. It is based on the terms and store help pages as of September 2026, and menus can change with updates. Cancel first and ask questions second when in doubt.